Frequently Asked Questions
Everything you need to know about your Le Toy Van shopping experience.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to our carrier's website.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start your request.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size Guide' button. We recommend comparing your measurements to our guide to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Are your garments ethically sourced?
Sustainability and ethics are at our core. We partner exclusively with certified factories that ensure fair wages and safe working conditions for all artisans.